Client Service Manager

Greenfield I T Recruitment

Posted 2 days ago, valid for 6 days

Coventry, West Midlands CV6 3BF, England

Full Time

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Sonic Summary

The Senior IT Client Service Manager position is located in Coventry and offers a salary between £60k and £70k, along with car allowance and benefits.
This role is crucial for maintaining a customer-focused link between IT and both internal and external stakeholders, ensuring that client needs are exceeded.
Candidates must have a minimum of 5 years of experience in an IT environment and at least 3 years in a client-facing ITSM role.
Essential skills include strong communication abilities, customer service experience, and the capability to interpret contracts and SLAs, with ITIL V3 foundation knowledge required.
Desirable skills include relevant ITIL V3 Lifecycle or Capability modules and a broad understanding of network and server infrastructure technologies.

Senior IT Client Service ManagerLocation: CoventrySalary £60k - £70k plus car allowance / benefits The Senior IT Client Service Manager role performs a vital role in maintaining a customer-focused link between IT and internal and external client stakeholders, taking responsibility for delivering the requirements that exceed customer needs and expectations. This opportunity will drive service level management, service satisfaction and continual service improvement initiatives and activities for clients. Senior IT Client Service Manager experience - Experience Essential Skills:

Minimum 5 years working within an IT environment
Minimum 3 years working within a client-facing ITSM discipline
Demonstrate experience of service ownership directly to the customer in a previous role
Demonstrable Customer Service experience
Demonstrate the ability to meet deadlines
Strong communication skills are required
Strong confident personality
Ability to understand and interpret contracts, SLAS and OLAS
ITIL V3 foundation

Senior IT Client Service Manager desirable skills –

Relevant ITIL V3 Lifecycle (SD or SO) or Capability (SOA) module
A broad understanding of network and server infrastructure technologies
Previous experience of managing 3rd party IT suppliers

If you’d like to discuss the Senior IT Client Manager opportunity in more detail, please get in touch with Vicky Heard on or email v.heard@greenfield-it.uk

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