Performance & Delivery Manager - Rents & Service Charge Operations

Here at Stonewater, we are seeking a Performance & Delivery Manager- Rents & Service Charge Operations to maximise Stonewater’s income collection through the strategic direction of Rents & Service charges across all tenures.

Working in collaboration with our Performance Delivery Manager - Rents & Service Charge Compliance, you will lead, manage and develop a range of Analysts and Officers to ensure they have clear organizational leadership and focus on planned objectives, and are engaged and motivated to deliver high levels of performance and excellent customer service.

You will promote Stonewater as a thought-leader in operational delivery to external networks and continually look to improve services for the future with the utilization of data analytics and performance review. You will work to implement the use of technologies to innovate service delivery and implement solutions that meet a range of customer needs.Placing customer is at the heart of service design you will contribute to our digital transformation by driving efficiencies and value for money savings through process re-engineering and maximising new or existing technology.

The ideal candidate will:

• Be resilient, vibrant and share Stonewater’s values.
• Be a subject matter expert and have strong experience in Rents & Service Charges.
• Have experience of working at an operational and strategic level
• Have leadership and management experience, gained within a customer focused environment.
• Have a significant track record of developing and delivering sector leading services that put customers at the heart.
• Have a proven track record in delivering high levels of performance and achieving results.
• Be able to demonstrate excellent commercial awareness.
• Have experience of adopting and adapting innovative technologies and implementing solutions that meet a range of customer and business needs.
• Be a practical and logical thinker, who can easily overcome problems/issues to meet deadlines.
• Be able to inspire, motivate and develop employees and teams, demonstrating support, cooperation and empowerment.
• Have experience of setting and communicating clear objectives to ensure team goals are achieved.
• Have experience in managing organisational change, taking colleagues and customers with you.
• Be comfortable making decisions in varied and challenging situations.
• Be experienced in defining KPI’s and management information that tells a story, ensure a focus on what matters and makes a difference.
• Be able to work in partnership with colleagues and stakeholders at all levels.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.