Back to searchSwitchboard Operator
thefutureworks
Posted 3 days ago, valid for 8 days
Coventry, West Midlands CV1 4FS, England
£11.44 per hour
Part Time
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Sonic Summary
- Coventry University Estates Team is seeking a part-time Switchboard Operator.
- The role involves providing a professional switchboard service for callers, ensuring their needs are met efficiently.
- Candidates should have previous switchboard or telephone system experience and excellent customer service skills.
- The position requires a commitment to working Monday to Friday from 12.30pm to 5pm, with a salary of £11.44 per hour.
- Successful applicants will be expected to maintain telephone records and provide high levels of customer care.
You will be providing a professional switchboard service for callers to the Group, ensuring all calls are dealt with efficiently and helpfully ensuring the caller needs are met and appropriate information has been provided.
Hours are Monday - Friday
Afternoon shift : 12.30pm - 5pm
As a Switchboard Operator, your main responsibilities will be:
*Handle all incoming calls into the Group during working hours
*Maintain up to date telephone records
*Maintain up to date knowledge of the Group, including internal organisation, in order to direct callers to appropriate locations or sources for further help
*Following the Group procedures and practices and carry out any appropriate administrative or maintenance work associated with the normal duties
*Record any observed problems with the switchboard equipment and ensure that they are promptly reported
*Provide a high level of customer care at all times when dealing with and communicating with customers
*Provide support where necessary for a professional and well-maintained reception and for department events and open days
Skills and Experience required for the role:
*Previous switchboard / telephone system experience
*Excellent telephone manner
*Excellent customer service
*Professional
*Excellent communication skills
*IT literate
*Organisational skills
Hours / Salary:
Monday to Friday
Afternoon shift : 12.30pm - 5pm
11.44 p/h
If you feel you have the necessary skills, apply today!
