- Grow and maintain existing customer and partner relationships through pro-active tele sales activity.
- Manage quote creation, order processing and day-to-day customer requests.
- Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
- Develop accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails (GDM process).
- Cross sell products and services to existing customers.
- The development and collation of all required weekly/monthly reporting, identifying issues and planned resolution.
- To use CRM system accordingly.
- Processing customer orders.
- Resolving queries.
- Producing and following up quotations.
- Raising Credit notes, Debit Notes & Non-Charges.
- Progressing customer's orders, liaising with dispatch department & carriers etc.
- Assisting Credit Control on an as and when required basis.
- Raising & Posting invoices.
- Processing cash & credit card payments.
- Previous experience in technical or construction related discipline an advantage along with a Technical "mindset".
- Experience in sales and providing solutions based on customer needs.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels.
- Excellent organisational skills.
- Excellent problem-solving and negotiation skills.:
- Excellent interpersonal and communication skills (written as well as verbal).
- Proactive mindset to recognise direct and indirect opportunities for lead generation and sales.
- A hunger for success - must be personally driven to drive business opportunities forward.
- Self-motivated, individual contributor and team player.
- Working knowledge of MS Office (specifically Excel, Word and Outlook) and CRM tools.
- Able to learn & adapt in a growing environment.
- Full clean UK driving license.
- Company events.
- Company pension.
- Discounted or free food.
- Free parking.
- Health & wellbeing programme.
- On-site parking.
- Bonus scheme