SF Recruitment have partnered with an organisation near Cradley Heath who are looking to recruit a Customer Service Administrator to join their team on a permanent, site based basis.
Salary: competitive
Hours: Monday to Thursday 8.30am to 5pm, and 8.30am to 4.30pm Friday
Responsibilities include:
- Prompt and efficient processing of customer enquiries, orders and correspondence - communicating via email, teams and telephone.
- Checking stock availability and lead times on SAP
- Make quotations in SAP and actively follow up on them
- Inform (potential) customers about our products and procedures
- Order entry in SAP
- Follow up open orders, stock and MTO
- Inform customers of actions and price changes
- Working with other company functions and personnel in sales, purchasing and warehousing, distribution, supply chain planning in the UK and globally
- Maintain reliable files on customer, end user and product information
- Handle any type of complaint in a proficient way and recording in internal systems
- Create/provide documents (Certpro, Customs, COO)
- Determine shipment method and price
- Invoice queries and credit request creation
- Support colleague & sharing best practice
- To carry out any other duties as necessary when directed by the UK Team Leader or the EMEA Customer Experience Manager.
Back to searchCustomer Service Administrator
SF Recruitment
Posted 9 hours ago, valid for 15 days
Cradley, Herefordshire WR13, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- SF Recruitment is seeking a Customer Service Administrator for a permanent role based near Cradley Heath.
- The position offers a competitive salary and requires candidates to have prior experience in customer service.
- Working hours are Monday to Thursday from 8.30am to 5pm and Friday from 8.30am to 4.30pm.
- Key responsibilities include processing customer inquiries, managing orders in SAP, and maintaining customer records.
- The role also involves collaborating with various departments and handling complaints efficiently.
