SF Recruitment have partnered with an organisation near Cradley Heath who are looking to recruit a Customer Service Administrator to join their team on a permanent, site based basis.
Salary: competitive
Hours: Monday to Thursday 8.30am to 5pm, and 8.30am to 4.30pm Friday
Responsibilities include:
- Prompt and efficient processing of customer enquiries, orders and correspondence - communicating via email, teams and telephone.
- Checking stock availability and lead times on SAP
- Make quotations in SAP and actively follow up on them
- Inform (potential) customers about our products and procedures
- Order entry in SAP
- Follow up open orders, stock and MTO
- Inform customers of actions and price changes
- Working with other company functions and personnel in sales, purchasing and warehousing, distribution, supply chain planning in the UK and globally
- Maintain reliable files on customer, end user and product information
- Handle any type of complaint in a proficient way and recording in internal systems
- Create/provide documents (Certpro, Customs, COO)
- Determine shipment method and price
- Invoice queries and credit request creation
- Support colleague & sharing best practice
- To carry out any other duties as necessary when directed by the UK Team Leader or the EMEA Customer Experience Manager.
Back to searchCustomer Service Administrator
SF Recruitment
Posted 15 hours ago, valid for 15 days
Cradley, Herefordshire WR13, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- SF Recruitment is seeking a Customer Service Administrator for a permanent role based near Cradley Heath.
- The position offers a competitive salary and requires candidates to have prior experience in customer service.
- Working hours are Monday to Thursday from 8.30am to 5pm and Friday from 8.30am to 4.30pm.
- Key responsibilities include processing customer inquiries, managing orders in SAP, and maintaining customer records.
- The role also involves collaborating with various departments and handling complaints efficiently.
