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Customer Service Advisor
Cradley Heath
Mon-Fri
40 hours
£11.94 per hour
We are currently recruiting a Customer Service Advisor to join our client, a rapidly evolving team. As a Customer Service Advisor, you will be faced with many duties such as providing excellent service, assisting customers with complaints and many more!
Main Responsibilities (Not limited to):
- Dealing with queries by other the telephone and via email from Customers.
- Keying customer orders onto the system, ensuring that they are processed accurately and in a timely way.
- Checking product availability and suggesting alternatives where appropriate.
- Dealing with customer enquiries - these could relate to product advice, order quotations, and order tracking.
- Ensuring customers are kept informed regarding order delays, and back orders are maintained.
- Taking ownership with customer issues/complaints and following them through to a satisfactory resolution for the Customer.
- Go the extra mile to give customers a memorable Customer Experience.
- To assist Area Business Development Managers with any customer related queries that may drive further business.
Person Specification:
- Previous experience within a role that requires order/data entry
- Experience within the Customer Service Sector.
- Excellent communication skills.
- Ability to work in a team.
- Computer competent.
- Familiar with CRM systems.
- Positive “can” do attitude
