Our client is a leading specialist in daylighting and roof glazing solutions has been at the forefront of innovation, shaping the built environment with cutting-edge designs. They are looking for a Customer Service Team leader to join their team. As a Team Leader you will play a key role in maintaining strong relationships with your team, ensuring the customers requirements are met efficiently. As a Customer Service Team Leader, you will be responding to customers enquiries and quotations, maintaining databases and reporting to the Operations Manager.

Customer Service Team Leader responsibilities:

To manage the Customer Service Team, to ensure that all responsibilities for the team are carried out correctly
Obtain quotations from suppliers for part numbers where information is not already provided
Upload supplier responses to the acquired quotations promptly
Maintain and update valid quotations for all high-running parts using the information in our database
Conduct a commercial review of customer orders upon receipt and present the reviewed order to the customer service team for processing
Provide support to the customer service team by assisting with order loading, order book reconciliation
Address and report any issues that arise within the customer service functions
Willingness to take on other duties as required and show initiative

Skills & experience required:

Confident user of a CRM
Negotiation & Influencing Skills
Exceptional communication skills, both written and verbal
Strong organisational abilities
Polite phone manner and well-spoken
Excellent listening skills
Create documents and spreadsheets
Outstanding customer service capabilities
Effective problem-solving skills
2+ Management experience

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.