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A well established automotive company are looking for a Warehouse and Customer Service Coordinator to join their team. As a Warehouse and Customer Service Coordinator you will be ensuring the efficient operation of our warehouse and the seamless delivery of products to our customers. While primarily desk-based, the position also involves hands-on tasks such as preparing sample orders for potential clients.
Key Responsibilities:
- Warehouse Management: Oversee stock management, inventory control, and access to the warehouse, ensuring it remains organized and efficient.
- Order Fulfilment: Pick, pack, and ship parcels.
- Administrative Duties: Manage office tasks, filing, and utilize NetSuite for various administrative functions.
- Customer Interaction: Build and maintain customer relationships, handle inquiries, and manage invoicing.
- Logistics Coordination: Liaise with couriers and customers regarding deliveries.
Skills & Requirements:
- Educational Background: A-levels are essential; a degree is preferred.
- Experience: Previous warehouse experience is advantageous but not mandatory.
- Licenses: A valid driver’s license is required; a forklift driver’s license is a plus but not essential.
- Customer Service: Proven track record of excellent customer service.
- Communication Skills: Strong phone presence and excellent verbal and written communication skills.
- Technical Proficiency: Proficient in Excel, PowerPoint, and Word.
- Multitasking Ability: Strong ability to multitask, prioritize, and manage time effectively.
- Listening Skills: Strong listening skills.
- Self-Management: Self-starter with the ability to manage your own workload.
- Numeracy Skills: Strong numeracy skills.
Personal Attributes:
- Interpersonal Skills: Ability to connect and communicate effectively with people.
- Resilience: Ability to handle physical tasks, including lifting boxes up to 15kg.
- Calm Under Pressure: Ability to remain calm when dealing with stressed or upset customers.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
