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My client is based in Crawley and is recruiting for a new Finance Administrative Assistant.
Client Details
My client is based in Crawley and is recruiting for a new Finance Administrative Assistant.
Description
- Providing first-line support: Responding promptly to helpdesk tickets, emails, Microsoft teams messages and calls from employees.
- Diagnosing and resolving issues related to the system, such as time recording, billing, disbursements, reporting and back-office system interactions.
- Troubleshooting and resolving problems: Conduct thorough analysis to identify the root cause of problems and apply appropriate solutions. Collaborate with the PASO team and other National Technology teams to resolve complex issues.
- Focusing on service management: Track and document support requests. Prioritize and escalate issues as required to ensure timely resolution and maintain the outstanding service level provided.
- Providing user training and enhance documentation: Conduct training sessions to help end-users effectively utilise the system. Create and maintain documentation for troubleshooting procedures and common issues.
Profile
- Some experience of troubleshooting and problem-solving, with an eye for detail.
- Basic understanding of service management principles and problem prioritisation.
- Excellent communication and customer service skills to interact effectively with end-users.
- Experience in an accounting, finance or bookkeeping role.
- May be studying towards an Accountancy qualification.
- May have previous experience working as a Finance Administrative Assistant.
Job Offer
Salary: £25,000 - £30,000
- Hybrid working.
- Pension.
- Free parking.
