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Customer Service Executive

Reed
Posted 23 days ago, valid for 14 days
Location

Crawley, West Sussex RH10 7GY, England

Salary

£24,000 - £28,800 per annum

info
Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Customer Service Executive

The company I’m representing is looking for a Customer Service Executive to join their friendly team in Crawley.

You will be responsible for managing day-to-day customer queries, including call handling, email correspondence, subscription database management, order administration, and secure payment processing.

Benefits:

  • Four weeks paid annual leave plus bank holidays, increasing to five weeks after one year of service.
  • 35-hour work week.
  • Excellent working environment in modern premises.
  • Comprehensive training program.
  • Opportunities for career development within a growing company.

Day to Day of the Role:

  • Handle inbound customer calls and email correspondence with a confident and friendly manner.
  • Action changes to subscription databases and administer orders efficiently.
  • Securely process customer payments and maintain accurate records.
  • Work closely with Client Account Managers to ensure promotional and product details are up-to-date and accurate.
  • Provide exceptional customer service and resolve queries with excellent attention to detail.
  • Operate effectively in a fast-paced, service-driven environment.

If this is of interest to you, please apply now!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.