- Exceptional Industry Leader: You’ll be joining a market leader in the luxury automotive space, known for its high standards and excellence in customer care.
- Opportunities for Growth: With a strong emphasis on staff development, this role offers outstanding career progression prospects.
- Team-Oriented Culture: You will be part of a supportive, expert team where your contribution is valued and rewarded.
- Efficiently manage service appointments, coordinating between the workshop and customers.
- Handle customer queries promptly to foster loyalty and retention.
- Build strong relationships with customers and ensure clear, timely communication.
- Provide outstanding customer service, guiding clients smoothly through their service journey.
- Accurately explain completed work, ensuring customer understanding and satisfaction.
- Meet and exceed productivity and customer satisfaction KPIs.
- Stay compliant with manufacturer service requirements and uphold company safety standards.
- A collaborative team player who excels in delivering exceptional customer service.
- Experience in a customer-facing role is highly desirable.
- A full UK driving licence.