Service Support

Role: Service SupportSalary/package: £42,000 to £44,000 per annum, private health, life assurance, 25 days holiday plus bank holidays

Hours: 08:45 - 17:15 Monday - FridaySite Location: Commutable from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton and surrounding areasCompanyA leading manufacturing company are looking for a Service Support. This position is ideally suited to those with experience of full-time field service work, who would prefer an in-house roleThe company have around 130 staff across UK, USA & Europe - 115 staff in UK. They are well established with a low staff turnover, mostly due to the fact they are a good company to work for with their open and transparent communication, offering careers rather than just jobs.

Extensive training is provided for all staff. You will be given in house training in production to gain knowledge of their product range, and see the flow of materials from goods in, to assembly (electrical/electronic & mechanical), test (system testing, analysis & fault finding) and despatch.

Responsibilities

• Customer support through telephone, email or any other technology available. Dealing with issues and problems with customers in a logical and calm manner.
• Advanced remote fault finding using our specialist Remote Monitoring tool.
• Electrical fault diagnosis, reading electrical related drawings, wiring diagrams, circuit diagrams, logical approach to fault diagnosis required.
• Mechanical fault diagnosis, reading 2D and 3D mechanical drawings understanding measurements and tolerances.
• Software - Understanding different types of HMI, being able to communicate with others to operate from afar.
• Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders.
• Briefing Service Technicians prior to scheduled work, liaising with them on site regarding faults, installations and service visits.
• Collection of commissioning information and release codes, updating the database accordingly.

Requirements

• Electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above)
• Previous experience of Electrical fault finding (on site or over the phone)
• Good customer service communication skills (both written and verbal)
• Meticulous, accurate and confident (with the ability to close out)
• Computer literate (Word, Excel - basic level as a minimum
• Must speak clear fluent English (including technical vocabulary)

Beneficial skills

• Field service experience (travelling for work within the UK or worldwide)
• Other foreign language (any is desirable in order of preference: Spanish, Portuguese, German, French, Italian)
• Knowledge of PCBs & PLCs (up-loading of programmes and interrogation of fault record for trouble shooting)
• Experience of an MRP / ERP system (Preferably Dynamics 365)
• Current manual driving licence
• Intermediate Excel capability

If this role sounds of interest, please apply now and send your most up to date CV to Jane at TechNichols Resourcing to be considered. Or call TechNichols Resourcing and speak with Jane for further information.We will endeavour to get back to all applicants but if you have not heard back within 5 working days unfortunately your application has been unsuccessful.