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Are you an experienced leader with a passion for driving team performance and optimising business processes? We're looking for an Admin Team Manager to take the reins and lead our client's Asset Optimisation team. In this role, you'll have the opportunity to shape the success of a team focused on maximising the lifetime value of a diverse and dynamic asset portfolio.
You will be responsible for ensuring that both day-to-day operations and longer-term strategies run smoothly. With your leadership, the team will thrive as you drive efficiency, improve processes, and most importantly, ensure customers have an outstanding experience. If you're someone who thrives in a fast-paced environment and enjoys taking on new challenges, this is the perfect role for you.
Key Responsibilities for the Admin Team Manager:
- Team Leadership: Manage and motivate the Asset Optimisation team to meet KPIs and project deadlines, ensuring customer satisfaction.
- Customer Service: Ensure service levels are met and resolve customer queries effectively.
- Resource Management: Monitor team resources and suggest changes to maintain optimal staffing levels.
- Data & Reporting: Create and present reports to senior stakeholders to support data-driven decision-making.
- Process Improvement: Identify and implement process changes to enhance quality and maintain compliance.
- Collaboration: Support technical teams to reduce administrative workload and improve focus on core tasks.
Key skills for the Admin Team Manager:
- Professional, confident, and calm in challenging situations.
- Strong customer focus and adaptability to change.
- Accountable, with a supportive leadership style.
- Proactive in sharing knowledge to improve team performance.
- Clear and articulate verbal and written communication.
- Strong interpersonal skills and a professional telephone manner.
- Strong analytical and problem-solving abilities.
- Experience in team performance assessment and process improvement.
- Proficient in Excel, Word, and Outlook.
- Confident in using departmental systems and databases.
If you're a motivated leader with a passion for improving business performance, we'd love to hear from you!
