At Clearline Recruitment, we are excited to present an opportunity with a company known for its innovative approach and commitment to delivering exceptional IT services. This organisation values its employees and fosters a collaborative environment where personal and professional growth is encouraged.

With a strong focus on ethical practices, they recognise the importance of charitable efforts and sustainability and are proud to foster an excellent work environment. If you're seeking a great place to work that offers career progression in a supportive culture, this is the ideal opportunity for you!

The Ideal Candidate:

Essential:

Minimum of 5 GCSEs at Grade C or above (or equivalent)
Further education engineering/IT qualifications
Microsoft associate or other qualifications
Experience of working in a similar role
Experience in the IT Services sector
Experience of working in an IT service desk team
Knowledge of relevant industry
Knowledge of technical support process
Ability to use MS Word, Excel and Publisher
Full driving licence (Manual)

Desirable:

Degree Level
Cyber security qualification
Experience in Cyber Security
Knowledge of Managed Print Solutions
Experience using supplier portals and CRM systems

What The Role Looks Like:

Provide predominantly 2nd and 3rd line technical support to IT and Unified Communications clients.
Ensure high-quality service delivery and regular system updates.
Troubleshoot and support managed IT hardware and software solutions.
Provision and support Microsoft/Office 365 and core network infrastructure.
Engage in technical presales client interactions and vendor liaison.
Attend relevant technical training to keep knowledge updated.
Visit client sites as needed for pre-sales or support.
Undertake additional duties as directed by management.

If you're interested in this role, please apply or contact Jamie Watson at . We look forward to your inquiry!

Job Title: 2nd and 3rd Line Support
Location: Crawley
Salary: 30,000 - 35,000 per annum
Full Time