Back to searchService Desk Coordinator
Pertemps Crawley
Posted 4 days ago, valid for 6 days
Crawley, West Sussex RH10 6GA, England
£12.5 per hour
Part Time
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Sonic Summary
- The position is for a Temporary Service Desk Coordinator located in Crawley, requiring availability from 08:30 to 17:30, Monday to Friday.
- The role involves handling email inquiries, inbound calls, and coordinating engineering appointments to ensure efficient service operations.
- Candidates should have previous experience in a customer service or administrative role, along with strong communication and organizational skills.
- The job emphasizes the importance of providing exceptional customer service and accurately logging service requests.
- The salary for this position is competitive, but specific figures were not disclosed, and a minimum of one year of relevant experience is preferred.
Location: Crawley
Hours: 08:30 - 17:30 (Monday to Friday)
We're currently seeking a Service Desk Administrator to join our client on an ongoing basis. In this role, you'll play a crucial part in our service operations, handling email inquiries, taking inbound calls, and ensuring seamless coordination of engineering appointments.
Responsibilities:
- Monitor the email inbox for customer inquiries and respond promptly and professionally.
- Handle inbound calls from customers, aiding and resolving issues effectively.
- Log service requests and job details accurately into the system.
- Coordinate with the engineering team to book and reschedule appointments as needed.
- Provide exceptional customer service, ensuring that all inquiries are addressed in a timely manner.
- Collaborate with team members to ensure smooth operations of the service desk.
Requirements:
- Previous experience in a customer service or administrative role preferred.
- Strong communication skills, both written and verbal.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using computer systems and software applications.
