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Job Advert: Bookings Administrator
Location: Crawley, West Sussex
Hourly Pay: £11.71 - £13.50 per hour
Days of work: Monday to Friday
Role Type: Temp to Perm
First Recruitment Services are delighted to be supporting our reputable client in their search for a Bookings Administrator on a temp to perm basis. This is an excellent opportunity for an individual who has experience within the healthcare sector, and the ability to provide exceptional customer service.
Booking Administrator Duties:
- Act as the first point of contact for all patient enquiries face to face and on the phone
- Responsible for scheduling outpatient appointments, alongside any and all associate appointments according to clinical urgency
- Ensure that the vetting process is followed in-line with departmental policies, for all new referrals
- Liaising with patients professionally and within the accurate timeframes
- Ensure each patient is treated as an individual, making sure any individual needs and requirements are met
- Liaise with medical, allied health professionals and medical staff as required
- Responded to patient queries and concerns within a timely manner, escalating to team leaders and/or line managers as appropriate
- Responded to correspondence within the correct time frame
- Have a clear and up to date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity
Bookings Administrator Requirements and Education:
- Excellent communication skills
- Good IT Skills
- Good organisational skills
- Flexible approach
- Previous healthcare experience is advantageous but not essential
- Previous experience working within customer service is advantageous but not essential
Working for First Recruitment as a temporary worker you can expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
- 24/7 access to NHS approved GP telephone support and prescription services
- Access to the UKs largest employees discount platform
- Specialist medical assistance and support hotline
- Weekly pay
- Hundreds of gym discounts
- 24/7 access to mental health crisis support and counselling
If you are immediately available and seeking a new role on a temporary to permanent basis, then apply now!
Wild Recruitment Ltd (T/A First Recruitment Services) are acting as an employment business in relation to this vacancy.
