- Carry out regular welfare checks through visits and calls to tenants
- Respond to emergency alarms and incidents, providing immediate support
- Liaise with external agencies to organise care packages and support networks
- Manage and supervise communal areas within the schemes
- Assist with tenancy management, including pre-tenancy assessments and viewings
- Maintain accurate and secure records of tenant support and safeguarding concerns
- Participate in an emergency out-of-hours callout rota
- Knowledge of safeguarding procedures and WSCC protocols
- Strong communication and interpersonal skills
- Ability to work independently and manage a caseload
- Knowledge of housing and welfare benefits and local referral pathways
- Confident IT skills and experience in maintaining support records
- 37 hours per week, Monday to Friday (8:00am–4:30pm Mon–Thurs, 8:00am–4:00pm Fri)
- 2-month contract covering a vacant post during permanent recruitment
- The pay for the role is £17.47 per hour LTD. The PAYE equivalent is £14.89 per hour, inclusive of holiday pay
- Enhanced DBS and full UK driving licence with access to a vehicle required