Framework Delivery Manager

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

We are looking for a Framework Delivery Manager to join our team to be a part of the continual evolution of the Compendia system and support our Local Government Pension Scheme (LGPS) Framework. A key role within the department, managing required deliverables to clients under our LGPS Framework, with initial focus on the first client going live within the Framework. Responsible for ensuring delivery to both commercial and technical objectives of Pensions configuration activity within the department to both internal and external administration and software clients under the Framework. The role requires both an understanding of IT/Systems configuration and Pensions domain expertise.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• To manage the prioritisation and delivery of Business as Usual Support, small change and day 2 / framework deliverables for the EQ LGPS framework.
• To ensure that all activities are run according to agreed best practice standards. These standards must provide clear visibility to the client, to internal management, and to all members of the team.
• To maintain and enhance project management standards for areas such as project deliverables, client reporting, staff assignments, phases of testing, risk and quality management.
• To ensure that all deliverables balance the needs of the client, against the overall needs of the company and any conflicting needs.
• To maintain and enhance internal reporting mechanisms to ensure that issues are properly reported, monitored, and escalated as appropriate. Issues may include product functionality, financial profitability , divergences from the agreed plan, or issues raised by the client.
• To provide management information on all areas of performance including resource utilisation, profitability, quality measures.
• To act as a point of escalation for Framework issues including client complaints, profitability, risk mitigation and risk management, product faults (and work-arounds) and inter-project conflicts (eg over staff assignments or product releases),

Skills, Knowledge & Experience

The successful candidate will demonstrate the following experience skills and behaviours:

Qualifications

• Educated to degree level, minimum A level at least 2 subjects
• PMI or other relevant qualification, part qualification and/or on training programme

Job specific experience

• Previous line management and project management experience
• Experience working with a product development company (ideally in pensions)
• Comfortable in dealing with pension professionals at a senior level
• Familiarity with consulting and/or the administration and/or the implementation of systems in the pensions arena
• Understanding of DB, DC, CARE and hybrid pension arrangements
• Familiarity with current legislation and planned legislation regarding pensions

Skills and Knowledge

• Excellent verbal, written and presentational skills
• Ability to develop working relationships at all levels

Essential Qualities

• Commercially aware
• Approachable
• Able to lead a team by example
• Proactive
• Willing to take the initiative
• Self-motivated
• Responsible
• Able to see the "big picture"
• Take an interest in the Company's markets and its products, identifying where possible, opportunities and recommendations for business and/or market development
• Support the Company's business and service its clients by high standards in personal conduct, effectiveness and service orientation
• Operate within the established resource levels and propose and seek further authorisation from Management if additional resources are required

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.
• Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off - 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development - Investment in LinkedIn Learning for all colleagues.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks