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Quality Customer Liaison
Crewe
Major Recruitment is working alongside a leading global automotive business in the Midlands, which is looking for a Quality Customer Liaison
As a Quality Customer Liaison, you will be based at the customer assembly plant to act as a key customer contact for any quality concerns and act as an interface between manufacturing plants to provide feedback on these issues. Also, to support with any issues relating to delivery/sequencing
Key Responsibilities of a Quality Customer Liaison
- Liaise with customer Quality Engineers/Technicians to understand concerns and, where appropriate, locally act on concerns or feedback concerns to PCSB for resolution.
- Identify quality concerns and, where appropriate, negotiate acceptance or arrange for quarantine, return, or rework of parts.
- Ability to recognize and define defects and to give feedback information to manufacturing plants for corrective actions.
- Understand quality boundary standards, including colour match standards and, where necessary, train/appraise others in their use and implementation eg: customer personnel such as production line, inspector associates etc.,
- Support 8D corrective action investigations into related quality concerns.
- Generate reports for any stock containment actions.
- Support customer PCPA type meetings where appropriate.
- Assist in any delivery/sequence issues and feed back to PCSH Logistics/Planning
- Provide daily reporting in agreed format back to PCSB.
Skills required to be a successful Quality Customer Liaison
- Proven experience in tier one or OEM automotive
- Is able to work without supervision.
- Experience working in a quality role with an automotive supplier.
- Ability to work as part of a team or on own initiative.
- Ability to work to deadlines.
- Excellent attention to detail
- A client focused approach to service delivery
- Excellent communication skills
- Competent IT skills
What is in it for you?
- Salary up to 38,000
Major Recruitment is an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment, or contract you will find our staff professional and courteous and our interview process straightforward.
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