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About the Role:
Are you ready to take charge and make an impact?
As the Warehouse Shift Manager, you'll be at the heart of our operation, driving the success of our logistics chain and ensuring everything runs like clockwork.
You'll collaborate with key teams – including Transport, inventory, returns and outbase– while building strong relationships with commercial, quality, people and Health and safety functions.
This is your change to lead from the front, shape strategies, and make a real difference in a fast paced, dynamic environment.
• Salary: £38,505.97
• Shift Pattern: 4 on 4 off
• Start/Finish time: 6am – 6pm
• Location: Crewe
Here's What You Can Expect To Be Doing:
Leadership & Team engagement:
- Motivate and guide your supervisory team to achieve objectives and resolve operational challenges while delivering exceptional experience for all employees.
- Effectively allocate and manage staff resources to adapt to changing demands.
- Foster employee engagement by driving involvement in platforms like Yammer, boosting happiness and participation across teams.
Performance and productivity:
- Ensure customer service, cost efficiency and performance benchmarks are met by using data to evaluate and enhance operations
- Leverage KPIs to monitor and improve staff performance, driving continuous improvement.
- Manage productivity by driving efficiencies in storage, dispatch, and overall operations to maximise output.
Employee Experience and Development:
- Execute people processes fairly and consistently, fostering a high-performance culture that motivates and empowers the team.
- Collaborate with the People Coordinator and Trainer to deliver recruitment and training plans, enhancing retention, reducing absences, and boosting ENPS scores.
Health, Safety & Compliance:
- Ensure all Health & Safety procedures are rigorously followed, maintaining a safe environment for everyone on-site.
- Take responsibility for compliance audits, including stock management, daily performance, and other key areas.
Communication & Collaboration
- Build an effective communication system between the warehouse and the broader supply chain, including Inventory, Returns, Transport, Outbases, and external providers.
- Act as the key liaison with third-party clients and work closely with the Client Services team to maintain strong relationships.
Multi-Site & Maintenance Oversight
- Support multiple sites during holidays or other absences, ensuring continuity and operational excellence.
- Oversee site maintenance, escalating defects to the maintenance team and ensuring timely resolutions.
Setting Standards & Driving Results
- Take ownership of delivery performance in key areas such as damage reduction, warehouse handling, and minimising operational failures.
- Contribute to resetting operational standards and creating new KPIs that maximise overall site performance.
- Provide ongoing support for outbases with consistent communication on dispatch updates.
A Few Things About You:
Experience & Knowledge:
- Deep understanding of inbound and outbound warehouse operations.
- Proven leader skilled in motivating and developing diverse teams.
- Strong grasp of HR processes, performance management, and meeting KPIs within tight deadlines.
- Hands-on experience with stock management, audits, and adapting to fluctuating workloads.
- Familiarity with supply chain processes and interdepartmental collaboration.
Skills:
- Inspirational leadership with a fair, consistent, and confident approach to people management.
- Calm, focused, and solution-oriented under pressure.
- Exceptional communication and organizational skills.
- Results-driven with a passion for operational excellence.
Technical Expertise
- Proficient in warehouse systems, Microsoft Office, and producing management reports.
- Skilled in planning for labor, capacity, dispatch, and training to maximize efficiency.
- Experienced in monitoring key metrics like damage, non-picks, and labor costs to drive performance.
Great People Deserve Great Things:
- 24 days holiday
- At least 5% contribution pension scheme
- Healthcare Cashback Scheme
- Exclusive Staff Discount
- Enhanced Maternity, Paternity and Adoption Packages
- Expression of wish service
- Make a difference days (x2 fully paid charity days a year)
- Share-save Scheme
To see all our benefits and perks, visit our AO Benefits page.
