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Service Administrator
Location: Crowthorne
Salary: £27,000
Hours: Monday to Friday 8am to 4.30pm
My client based in Crowthorne is looking for an Administrator to come on board and join their small friendly team. You will be working as part of a team responsible for ensuring their clients receive industry leading levels of service when experiencing equipment failure.
Duties:
Raising service calls via Phone and Email
Dealing with detailed queries from specific client accounts
Providing timely and accurate quotations
Working with client portals
Raising client invoices, ensuring they are timely and accurate
Liaising with scheduling to ensure the business meets its SLA
Chasing outstanding parts on the clients behalf
Taking responsibility for one or more dedicated clients
Escalating operational issues to Office Manager
Working with finance and other departments within the business as necessary
Skills:
Great telephone manner
Able to work under pressure and juggle many things at the same time
Experienced in MS Office systems
Responsiveness
Diplomatic
Integrity
Problem solving
Planning
Highly organised
Personal Attributes:
Disciplined, energetic and results orientated.
Having an analytical approach to problem solving.
Likes to work in a team
Good standards of numeracy and literacy.
Assertive and confident.
Calm self-starter, who can multi-task in a demanding environment.
Team Player
