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- Complaints Officer - Repairs
- Public Sector - Local Government
- Temporary Role - 3 months possible extension
- Full Time - Monday to Friday, 36 hours per week
- 20.74 per hour PAYE / 26.90 per hour Umbrella
- Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.
We are seeking a dedicated and experienced Complaints Officer on behalf of our Local Authority client to join their Housing team. The successful candidate will be responsible for:
- Investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure, with a particular focus on responsive repairs.
- Coordinating and responding to Freedom of Information requests, Data Protection enquiries and complaints, Press enquiries, and Red File cases as they relate to the service.
- Handling complaints and enquiries that come through the offices of the Leader of the Council, Chief Executive, Council Executive Directors and Directors, or other Heads of Service.
- Coordinating and responding to cases referred to the Local Government Ombudsman (LGO) and enquiries from Members of Parliament and Elected Members of the Council.
Requirements:
- Previous experience in handling Repairs Complaints is essential.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and meet deadlines.
- Knowledge of relevant legislation and procedures.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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