Account Handler - New Business

The Role

Supports their Team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing.

Key Responsibilities:

• Actively work toward business development, attracting new clients as well as renewing existing.

• Works with minimal guidance to organise own work activities to ensure that personal and Team objectives are achieved

• Participates in team meetings as required, reporting on business progress within their area of expertise

• Provides relevant management information to senior managers

• Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process

• Prepares or checks market presentations

• Liaises with clients and ensures client queries are resolved

• Responds to market and third-party queries as appropriate

• Is aware of, and satisfies, territory, tax and legislation requirements

• Produces high quality and compliant market documentation ensuring appropriate authorisations are secured

• Plans the most appropriate solution for the client’s demands and needs

• Liaises with support technicians and IBA as required

• Ensures up to date records are always maintained on the Company system

• Knows when to seek guidance from senior members of the team

• Negotiates with underwriters to place insurance that balances quality, coverage and price

Skills & Attributes

• Good understanding of Team objectives and how own role contributes to these.

• Specific systems knowledge relevant to role.

• Customer focused approach

• Good communication and interpersonal skills

• Able to work flexibly to achieve tight deadlines/targets with good organisation skills

• Analytical and able to solve problems

• An attention to detail and willingness to learn

• Calm and resilient under pressure

• Able to positively react to change

• Is a team player, networks and able to build sustainable relationships

• Able to build sustainable working relationships

Qualifications

• GCSE Maths and English (or equivalent)

• A levels (desirable)

• Attainment of the LLMIT (the Lloyd's and London Market Introductory Test), where relevant to the role