Credit Control Executive

We are seeking a reliable and committed Credit Controller with a proven track record of excellence in credit control. The successful candidate must possess strong communication and negotiation skills, with excellent organisational and time-management skills.

Our organisation relies on the Credit Controller to ensure the smooth flow of cash. We value reliability and consistency and offer a dynamic and supportive work environment with opportunities for career growth and advancement.

The role of Credit Controller at Redwood Collections is to proactively manage a portfolio of accounts and ensuring timely payments from clients who have used our debt collection services.

Key responsibilities include:

• Conduct telephone-based credit control activities to recover debts owed to the company, working within set targets and deadlines.
• Liaise with clients, discuss their account status and negotiate payment plans, ensuring that the customer remains engaged and committed to resolving the outstanding debt.
• Monitor and maintain email boxes to ensure timely and accurate responses to client queries, enquiries, and concerns regarding their account.
• Maintaining accurate and up-to-date records of client accounts via Sage and our debt recovery software and ensuring that any discrepancies are promptly addressed. Knowledge of Sage desired but not essential.
• Maintain a credit control diary, highlighting upcoming deadlines and following up with clients as required, ensuring timely recovery of debts.
• Provide assistance to the Finance Manager with project work and analysis of accounts to identify trends, insights, and recommendations for continuous improvement.
• Build strong relationships with core clients to promote continuous payment and resolve any issues or disputes that may arise.
• Process payments from clients, ensuring accuracy and timely application to client accounts.

Key skills required:

• Relevant work experience in credit control, debt collection or a similar role.
• Excellent communication skills and telephone manner to build relationships with clients and negotiate payment plans
• Strong analytical skills and attention to detail to maintain accurate records of client accounts.
• Good time management skills to manage and prioritize multiple tasks in a fast-paced environment.
• Ability to work independently and as part of a team to achieve targets and deadlines.