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We are seeking a reliable and committed Credit Controller with a proven track record of excellence in credit control. The successful candidate must possess strong communication and negotiation skills, with excellent organisational and time-management skills.
Our organisation relies on the Credit Controller to ensure the smooth flow of cash. We value reliability and consistency and offer a dynamic and supportive work environment with opportunities for career growth and advancement.
The role of Credit Controller at Redwood Collections is to proactively manage a portfolio of accounts and ensuring timely payments from clients who have used our debt collection services.
Key responsibilities include:
- Conduct telephone-based credit control activities to recover debts owed to the company, working within set targets and deadlines.
- Liaise with clients, discuss their account status and negotiate payment plans, ensuring that the customer remains engaged and committed to resolving the outstanding debt.
- Monitor and maintain email boxes to ensure timely and accurate responses to client queries, enquiries, and concerns regarding their account.
- Maintaining accurate and up-to-date records of client accounts via Sage and our debt recovery software and ensuring that any discrepancies are promptly addressed. Knowledge of Sage desired but not essential.
- Maintain a credit control diary, highlighting upcoming deadlines and following up with clients as required, ensuring timely recovery of debts.
- Provide assistance to the Finance Manager with project work and analysis of accounts to identify trends, insights, and recommendations for continuous improvement.
- Build strong relationships with core clients to promote continuous payment and resolve any issues or disputes that may arise.
- Process payments from clients, ensuring accuracy and timely application to client accounts.
Key skills required:
- Relevant work experience in credit control, debt collection or a similar role.
- Excellent communication skills and telephone manner to build relationships with clients and negotiate payment plans
- Strong analytical skills and attention to detail to maintain accurate records of client accounts.
- Good time management skills to manage and prioritize multiple tasks in a fast-paced environment.
- Ability to work independently and as part of a team to achieve targets and deadlines.
