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Credit Control Executive

Redwood Collections
Posted 11 days ago, valid for 7 days
Location

Croydon, Surrey CR0 5RD

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

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Sonic Summary

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  • We are looking for a dedicated Credit Controller with a proven track record in credit control.
  • The ideal candidate should have relevant work experience in credit control or debt collection, and strong communication and negotiation skills are essential.
  • This position offers a salary of £30,000 per year and requires strong organisational and time-management skills.
  • Key responsibilities include managing a portfolio of accounts, conducting credit control activities, and maintaining accurate records using Sage or similar software.
  • The role also involves building relationships with clients to ensure timely payments and providing support to the Finance Manager with project work.

We are seeking a reliable and committed Credit Controller with a proven track record of excellence in credit control. The successful candidate must possess strong communication and negotiation skills, with excellent organisational and time-management skills.

Our organisation relies on the Credit Controller to ensure the smooth flow of cash. We value reliability and consistency and offer a dynamic and supportive work environment with opportunities for career growth and advancement.

The role of Credit Controller at Redwood Collections is to proactively manage a portfolio of accounts and ensuring timely payments from clients who have used our debt collection services.

Key responsibilities include:

  • Conduct telephone-based credit control activities to recover debts owed to the company, working within set targets and deadlines.
  • Liaise with clients, discuss their account status and negotiate payment plans, ensuring that the customer remains engaged and committed to resolving the outstanding debt.
  • Monitor and maintain email boxes to ensure timely and accurate responses to client queries, enquiries, and concerns regarding their account.
  • Maintaining accurate and up-to-date records of client accounts via Sage and our debt recovery software and ensuring that any discrepancies are promptly addressed. Knowledge of Sage desired but not essential.
  • Maintain a credit control diary, highlighting upcoming deadlines and following up with clients as required, ensuring timely recovery of debts.
  • Provide assistance to the Finance Manager with project work and analysis of accounts to identify trends, insights, and recommendations for continuous improvement.
  • Build strong relationships with core clients to promote continuous payment and resolve any issues or disputes that may arise.
  • Process payments from clients, ensuring accuracy and timely application to client accounts.

Key skills required:

  • Relevant work experience in credit control, debt collection or a similar role.
  • Excellent communication skills and telephone manner to build relationships with clients and negotiate payment plans
  • Strong analytical skills and attention to detail to maintain accurate records of client accounts.
  • Good time management skills to manage and prioritize multiple tasks in a fast-paced environment.
  • Ability to work independently and as part of a team to achieve targets and deadlines.

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By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.