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Customer and Client Support Specialist - Hybrid
East Croydon
Full Time - Permanent
Salary: 25,400
Monday to Friday, 09:00AM to 17:00PM
Hybrid 2/3 days
Start date: ASAP!
Overview:
You will be working for our client who is a tech lead, award winning company as a Customer and Client Support Specialist.
About the role:
To support clients with queries and requests coming through Zendesk.
Communicating with a variety of stakeholders on issues across the company.
Operating in a fast-paced, multi-faceted environment addressing a wide range of topics.
About You:
You will have the ability to work at a fast pace, responding to queries in excellent written English and working across a variety of cases.
Experience in a customer support role with a passion and commitment to problem-solving and going above and beyond.
A team player who can work with different departments and systems to find a solution.
About the benefits:
Beautiful Office right by East Croydon Station with a hybrid working environment.
The chance to work at one of the UK's top startups and to grow into more senior roles with structured training and management.
Weekly team lunches on Monday and regular company socials.
Skills required:
* A good command in English language and the ability to write letters
* The ability to work well under pressure and to meet deadlines
* The ability to apply discretion and sensitivity in dealing with complicated cases
* Professional, hardworking and prepared to go above and beyond
* Previous customer facing / customer service experience, including telephone experience
* Some administration experience desirable but not essential
* Best in class communication skills, both verbally and written, as well as an excellent listener who understands great customer service.
* Graduate level or equivalent.
* Strong IT skills, including Excel and Word.
If you are interested, please apply today or please share with anyone you know that may be interested.
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Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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