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Complaints Officer - Repairs

Complaints Officer - Repairs

Adecco

Posted 13 hours ago, valid for 24 days

Croydon, Surrey CR0 5RD

£28,000 - £33,600 per annum

Full Time

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Sonic Summary

The role of Complaints Officer - Repairs is a temporary position within Local Government, lasting 3 to 6 months with a possibility of extension.
This full-time role requires 36 hours of work per week, typically Monday to Friday, with hybrid working conditions of 2 to 3 days in the office located in Croydon.
The salary is £19.95 per hour PAYE or £25.88 per hour Umbrella, which will increase to £27.12 from the 13th week of employment.
Candidates must have previous experience in handling Repairs Complaints, as the position involves investigating and resolving complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing.
The successful applicant will also coordinate responses to various enquiries, including Freedom of Information requests and cases referred to the Local Government Ombudsman.

Complaints Officer - Repairs
Public Sector - Local Government
Temporary Role - 3 - 6 months, possible extension
Full Time - Monday to Friday, 36 hours per week
£19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week)
Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.

The successful candidate will be responsible for investigating, resolving and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing - with a particular focus on responsive repairs. Coordinating and responding to Freedom of Information requests, Data protection enquiries and complaints, Press enquiries, Red File cases as they relate to the service, complaints and enquiries that come through the offices of the Leader of the Council, Chief Executive, Council Executive Directors and Directors or other Heads of Service. Also responsible for coordinating and responding to cases that have been referred to the LGO and enquiries from Members of Parliament and Elected Members of the Council.

Previous experience in handling Repairs Complaints is essential.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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