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Customer Service Advisor - Be the Heart of Resident Support!
Location: Central Croydon (Minimum 3 days in office)Pay Rate: £17 per hour PAYEStart Date: ASAP (subject to references)Hours: Flexible part-time role - 17.5 hours per week - work-life balance guaranteed!
Are you a customer service superstar with a passion for helping others? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you!
As a Customer Service Advisor, you will be the first point of contact for residents, staff, and contractors, ensuring smooth communication, resolving queries, and providing outstanding service. From handling enquiries and managing repairs to supporting rent payments and updating systems, your role will be vital in keeping everything running seamlessly.
What Customer Service Advisor will be doing:
- Providing exceptional customer service in person and over the phone
- Managing repairs and service requests efficiently
- Keeping CRM and housing systems up to date
- Assisting residents with rent payments and account queries
- Liaising with different teams to improve service delivery
- Supporting community engagement activities
- Handling difficult situations professionally and calmly
What you bring to the role:
- Experience in customer service & administration (housing experience is a bonus!)
- Strong communication and problem-solving skills
- Great IT proficiency and ability to manage systems effectively
- Organisational skills to juggle multiple tasks efficiently
- A team player who thrives in a collaborative environment
.
Should your application for a Customer Service Advisor be successful, you will be contacted shortly.
The job title and description in this advertisement may differ from the client's official job description/contract. We appreciate your interest in this role. E Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.
You can apply with the utmost confidence to E Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk
