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A leading international recruitment consultancy, renowned for its exceptional customer service and innovative solutions, is seeking a German-speaking Customer Service Representative to join their Central London team. This is an excellent opportunity for an individual with strong language skills and a passion for providing outstanding customer support.
The German Speaking Customer Service Representative will be responsible for delivering high-quality support to German-speaking customers. The successful candidate will have excellent communication skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment.
Key Responsibilites:
- Customer Support: Provide exceptional customer service to German-speaking clients through various channels, including phone, email, and live chat.
- Issue Resolution: Handle customer enquiries and complaints efficiently, ensuring timely and satisfactory resolution.
- Product Knowledge: Maintain a deep understanding of the company’s products and services to effectively assist customers and address their concerns.
- Record Keeping: Accurately log all customer interactions and updates in the company’s CRM system.
- Feedback Management: Gather and report customer feedback to help improve products and services.
- Collaboration: Work closely with other departments to resolve complex customer issues and improve overall customer satisfaction.
Qualifications and Skills:
- Language Skills: Fluency in German and English, both written and spoken, is essential.
- Communication: Excellent verbal and written communication skills, with a strong customer-focused approach.
- Customer Service Experience: Previous experience in a customer service role is preferred.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to think on your feet.
- Interpersonal Skills: Personable and empathetic, with the ability to build rapport with customers.
- Organisational Skills: Strong organisational and time management skills, with the ability to handle multiple tasks simultaneously.
- Tech-Savvy: Proficiency in Microsoft Office Suite and familiarity with CRM systems.
Benefits:
- A competitive salary of £47,000+, plus performance-based bonus.
- Exclusive lunch club and holiday club incentive programs.
- Performance-based bonuses.
- Comprehensive training and development opportunities.
- A dynamic and supportive work environment in Central London.
- Opportunities to work with a diverse and international client base.
- Access to industry resources and networking opportunities.
