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Customer Journey Resales & Staircasing Executive

Clarion
Posted 19 days ago, valid for 7 days
Location

Croydon, Surrey CR0 5RD

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

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Sonic Summary

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  • Clarion is seeking a Resales and Staircasing Executive to join their Customer Experience team in Croydon, offering a salary between £37,477 and £42,655 per annum, along with a potential target-driven bonus.
  • The position is permanent, with a 36-hour work week and the flexibility to work in a hybrid environment, balancing office and home work according to business needs.
  • Candidates should have experience in the shared ownership resales and staircasing process within a housing or development organization, and be adept at engaging with external stakeholders such as solicitors and brokers.
  • Excellent customer service skills, strong communication abilities, and a proactive approach to managing workloads with minimal supervision are essential for success in this role.
  • The closing date for applications is September 29, 2024, with interviews scheduled for October 8 and 9, 2024, and applicants must be eligible to work in the UK and reside in England or Wales.

Salary: £37,477 - £42,655 per annum plus the potential to earn a target driven bonusLocation: Croydon/HybridHours: 36 per week Contract Type: Permanent

We're looking for a Resales and Staircasing Executive to join our Customer Experience team in Croydon. We offer the flexibility to work between the office and home in line with business needs.

This is a fantastic opportunity to support the Customer Journey Resales & Staircasing Manager with all sales and staircasing-related activities, ranging from day to day delivery of the resales and staircasing programme from pre-sale to reservation, to ensuring sales are progressed in line with current targets whilst keeping our customers informed every step of the way.

You'll already have experience of the shared ownership resales and staircasing process gained within a housing/development organisation. You'll be experienced in dealing with external stakeholders such as Solicitors, Brokers, Surveyors, Developers and Agents. You'll have excellent customer service skills and the ability to communicate effectively to a wide range of audiences with an excellent telephone manner along with a strong drive to hit targets.

You'll need to be organised and be able to work in a busy, performance-focused working environment with excellent attention to detail. You'll be working independently; therefore, you'll need to demonstrate the skills to be proactive, use your initiative and manage your workload with minimal supervision. You'll be solution-focused with a willingness to challenge and contribute ideas for improvement constructively, you'll already have experience delivering against challenging performance targets.

We're seeking a confident, positive, resilient and target-driven person with excellent communication skills.

As you can imagine, the full job description includes lots more detail so do check it out on our website before applying.

Salaries are just the starting point. ?Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -?dive in and find out more.

Closing Date: Sunday 29th September 2024 midnight.

Interviews will take place on Tuesday 8th or Wednesday 9th October 2024.

For further details on this vacancy, please click 'apply' or visit our website.

If we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

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