Telesales Agent

JRRL are looking for hungry Telesales people with a love of travel to work full time, office based in a company based in Shirley, near West Wickham/Croydon. You will have to be competitive,  hardworking, have determination and a passion for travel plus the ability to sell to customers, build relationships and provide the customer with an excellent customer experience. Sales experience preferred but not essential as full training given.

Salary: £30K per year.

Hours: 9am to 6pm, fully office based, with one compulsory late shift per week, 11am-8pm.

Working week: 4 days in the week, 1 day at weekend either Saturday or Sunday. The company are closed Christmas Day and Boxing Day, but all other Bank Holidays are working days. No negotiations on this.

Holiday allowance: 28 days – incentive to raise this by 7 days.

Duties of the Telesales Agent:

• Establishing the client’s wants and needs and maximising the potential in every trip.
• Adapting to Corporate and Leisure clients and converting all calls into sales.
• Staying abreast of everything new in travel. From hotels and airline routes to all

travel guidelines.

• Designing bespoke trips and creating the best experience for our clients.
• Providing excellent customer service to all clients whether new or existing
• Using the GDS and all tools provided to create a perfect tailor-made trip

Person Specification of the Telesales Agent:

• Do you enjoy building relationships and delivering 5* customer service?
• Are you well-travelled and have strong geographical knowledge?
• Do you love the buzz of a sale and control over how much you earn?
• Are you self-motivated and focused?
• Do you have excellent attention to detail and love to learn?
• Are you competitive?
• Do you enjoy Telesales?

What the company offers:

• Free on-site car parking
• On site gym, wellbeing sessions, eyecare voucher, lovely outdoor space to enjoy your lunchbreak
• The best induction training and ongoing coaching and mentoring, and E Learning platform

to help you to excel

• Generous commission scheme with uncapped earnings
• 2 year guaranteed salary £30,000
• Supportive environment from both colleagues and Management
• Ongoing mentoring, development and call coaching
• Exclusive staff travel deals
• Annual award ceremonies and trips
• Employee Assistance Programme
• Incentivised and Familiar trips for our top performers
• Internal promotions – We only ever promote from within
• Company summer parties and locational and office team nights
• 28 days holiday (including bank holidays) and incentive to accrue an additional 7

days leave

After probation period you will also get:

• Contributory pension scheme
• Travel Insurance
• Eye tests
• Early care vouchers
• Season ticket loans
• Cycle to work scheme

This Telesales Agent role is a full time office based role with a guaranteed salary of £30K.  The hours and working pattern are not negotiable.