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We are recruiting for an IT Support Technician to provide on-site IT support for a variety of customers. This role involves managing networks, hardware, and software while maintaining strong customer relationships. Working both in the field and as part of a dynamic service desk team, you’ll play a critical role in ensuring efficient and effective IT support.
Car and driving licence required.
Responsibilities:
- Providing face-to-face and remote IT support for customer networks, hardware, and software.
- Delivering on-site support for scheduled or ad-hoc customer visits.
- Managing support tickets to meet Service Level Agreements (SLAs).
- Maintaining and supporting systems, including Google Workspace, Windows Server, and Chrome OS.
- Installing and managing printers, interactive displays, and iPads.
- Carrying out proactive maintenance and identifying areas for improvement in customer systems.
- Creating and maintaining customer documentation and internal knowledge base articles.
Essential Qualifications and Experience:
- Minimum of 2 years' 1st or 2nd line IT support experience, including face-to-face support.
- Good understanding of networking (IP, switching, Wi-Fi, DNS, DHCP).
- Experience with Windows Server (Active Directory, Group Policies) and Windows Desktop.
- Familiarity with Google Workspace, Chrome OS, and Apple School Manager.
- Excellent customer service and communication skills.
- A proactive and organised approach to managing workloads.
- Own car and valid driving licence for local travel.
Desirable Skills:
- Experience working in the education sector.
- Knowledge of Autotask and Datto RMM.
- iPad support and deployment experience.
Person Specification:
- Approachable and able to communicate effectively at all levels.
- A team player with strong analytical and problem-solving skills.
- Self-motivated and able to manage time effectively.
- Passionate about IT and providing excellent customer service.
Position subject to Enhanced DBS check.
If this sounds like your next opportunity, apply today and become an integral part of a team delivering exceptional IT support!
