Service Charge Analyst

Antony James Recruitment Ltd are delighted to working with a client based in Croydon in recruiting a Interim Service Charge Analyst. This is initially a temporary position for 3 months.

Main Duties

• Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases
• Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.
• Supporting the building and embedding of the systems and processes required to support the transformation of Service Charge delivery.
• Working proactively with the managers to help with integration and management of two legacy systems and stock, and help create standardised best practice and processes
• Reviewing and maintaining procedures to facilitate full recovery of service chargeable expenditure.
• Maintaining strong business partnering relationships with key budget holders and service managers, to develop scheme knowledge and enable the accurate allocation and consistent setting of service charges

Skills/Experience

• Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice
• Strong organisational skills, able to control and deliver a range of tasks to meet deadlines
• Experience of working with councillors, the wider community, and other external partners
• Excellent communication skills (written and oral)
• Excellent financial and numerical skills