Supported Housing Manager

Supported Housing Manager – up to £50k plus generous holiday allowance and other benefits – Croydon

The Role

Do you have a proven track record in managing supported housing or mental health services? Are you ready to lead a team and make a lasting impact on people’s lives?

We’re seeking a Supported Housing Manager to oversee our accommodation-based services, ensuring high-quality support for individuals with complex needs.

In this role, you will:

• Lead from the front – setting the benchmark in recovery approaches and holistic support.
• Inspire and empower – forging positive working alliances and building a high-performing, compassionate team.
• Make a lasting impact – supporting individuals to reintegrate into their communities and live fulfilling lives.
• Drive excellence – ensuring our services meet the highest standards and deliver value for money to our commissioners.

Reporting to the Chief Operating Officer, you’ll oversee accommodation-based services, ensuring quality support for individuals with medium-to-high support needs. You’ll manage a team of Housing Officers, Care and Support Workers, and Concierges, working collaboratively to maintain a safe, supportive, and recovery-focused environment.

If you’re ready to lead a dedicated team and make a real difference in people’s lives, we’d love to hear from you!

Key Responsibilities:

• Monitoring client progress and adjusting support plans where necessary.
• Liaising with multi-disciplinary teams, such as Mental Health professionals and Social Workers, to provide holistic care.
• Leading and supporting your team through regular supervision, training, and performance management.
• Ensure all schemes are clean, safe, and compliant with agreed standards.
• Conduct regular audits, spot checks, and house meetings.
• Manage budgets, petty cash, and expenditure prudently.
• Address complaints and incidents effectively, maintaining detailed records.
• Oversee staff rotas, ensuring adequate cover and smooth operations.

The Organisation

Quo Vadis Trust is a celebrated Mental Health Charity providing supported housing in South East London. Recognised for our 'Outstanding Approach to Equality & Diversity', we are proud to be a 'Great Place To Work' and have been shortlisted in the ‘Housing with Care Awards’. Our mission is to support individuals with mental health needs in their recovery, promoting independence and community integration.

The Person

We’re looking for someone who:

• Has experience in supported housing or the mental health sector.
• Is skilled in managing teams, budgets, and operational planning.
• Can work proactively, solve problems, and stay organised under pressure.
• Possesses strong leadership and interpersonal skills.
• Is computer literate and familiar with CRM systems or similar databases.

A qualification in a therapeutic approach or knowledge of welfare benefits and housing rights is desirable.