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This role will specialise in leading and managing the critical housing disrepair and damp and mould divisions to ensure timely, compliant and high-quality approach to works. Managing a team of direct and indirect reports (including supervisors, trade operatives, and engineers), you willoversee daily team operations to ensure efficiency and effectiveness and aim toidentify and implement operational efficiencies to ensure the disrepair and damp & mould programs are compliant, offer value for money solutions and achieve a high level of customer satisfaction.
Duties include:
- Ensure team performance meets and exceeds KPIs.
- Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
- Lead responses to residents queries, complaints, and feedback professionally.
- Manage and review operational risk registers to meet client expectations.
- Ensure successful service delivery through effective supply chain management.
- Manage contractors for procurement, commissioning, and service demands.
- Improve efficiency and output of repairs and maintenance services.
- Attend site meetings to resolve operational and technical issues.
- Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
- Record work-in-progress, conduct inspections, and compile improvement plans.
- Provide timely reports on project performance, targets, and budgets.
- Stay updated on contract management practices and legislation.
- Represent the company and liaise with stakeholders; stand in for the Head of Service when needed.
- Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control.
- Develop solutions to improve efficiency, reduce costs, and enhance customer experience.
- Promote health, safety, and wellbeing in all work aspects.
- Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures.
- Manage financial risks for projects and audit sub-contractor accounts.
- Implement the companys performance management approach, supporting and guiding staff.
- Follow company policies for performance management.
- Promote high-quality, customer-led services that comply with company policies and industry standards and regulations.
- Maintain a commercial focus for efficient service delivery.
Qualifications & Experience:
- Experience of managing within a commercial R&M construction contractor environment to deliver services / projects to quality standards, within time and budget and to customers satisfaction.
- HNC (or equivalent) in building.
- Proven experience in managing housing disrepair services, including experience in dealing with damp and mould issues and legal disrepair cases.
- In-depth knowledge of housing legislation, including the Housing Act 2004 and Awaab's Law
- Degree (or equivalent) in building related subject or housing management.
- Membership of a professionally recognised construction industry body i.e. RICS, CIOB
- Direct experience of managing the operational delivery, including management of resources, work planning, customer engagement, quality assurance, to time and within budget.
- Experience of working within a commercialised environment.
