Customer Service Advisor

Trinity Business Support

Posted 19 hours ago, valid for a month

Darlington, Durham DL3 7RL, England

£12.61 per annum

Full Time

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Sonic Summary

Trinity Business Support is seeking a Customer Service Advisor for a client based in Darlington, a leader in bespoke product distribution across the UK.
The position requires candidates to have at least one year of experience in customer service roles.
Duties include coordinating deliveries, communicating with delivery crews, and handling general administrative tasks.
The role offers a pay rate of £12.61 per hour, equating to approximately £26,228.80 per year after the probation period.
The working hours are Monday to Friday from 08:30 to 17:30, with the first 12 weeks paid weekly and subsequent payments made monthly.

Trinity Business Support are currently looking for a Customer Service Advisor for our Darlington based client.

Our client is a leader in the distribution of their bespoke products, throughout the UK.

Due to continued growth and expansion, our client is looking for an additional member of staff to support their operation.

Duties will include:

Calling customers to arrange the delivery of their purchased items
Speaking with delivery crews regarding address, customer and contact details
Completion of order sheets on the in-house computer system
Taking incoming calls from customers
Supporting the transport and warehouse teams, providing them updates from customers and working closely to resolve any problems
General administration duties
Reporting failed deliveries or damaged goods to the transport and warehouse teams

Hours:

Monday to Friday

08.30-17.30

Pay:

12.61ph / 504.4 per week / 1906.66 per month / 26,228.80 per year

First 12 weeks - weekly pay via Trinity Business Support

After 12 weeks - monthly pay via the client directly

Contract:

Full-time after 12 weeks probation via Trinity Business Support

Interviews will be held directly with the client

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Temporary Customer Service Representative