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We're on the lookout for a Customer Service Representative to join our client's team on a temporary-to-permanent basis. This role is ideal for someone who thrives in a structured environment and enjoys a mix of administrative tasks and customer interactions. With an immediate start and the potential for permanent opportunities, this could be the perfect next step in your career!
- Location: Stockton-on-Tees (Office-Based)
- Working Hours: Monday to Friday, 9 AM - 5 PM
- Job Type: Temporary (Ongoing)
- Promptly and professionally respond to inquiries via a shared inbox.
- Efficiently transfer data to and from spreadsheets.
- Guide clients through services, terms, and conditions.
- Manage auto-renewal processes, including sending reminder emails and processing renewals.
- Send text renewal reminders by transferring data to a texting system and executing bulk text blasts.
- Handle cancellations by following predefined protocols and processing them in the system.
- Manage client calls, update information, discuss terms and conditions, and send updated documents.
- Triage incoming calls, ensuring they are directed to the appropriate department or personnel.
- Proven experience in an administrative role, ideally within the professional services sector.
- Strong communication and customer service skills.
- Ability to manage multiple tasks efficiently and effectively.
- Familiarity with office management systems and procedures.
- Competitive salary.
- Free parking onsite.
- Opportunities for permanent employment following the temporary assignment.
Ready to take the next step? Apply now by submitting your CV!
