General Manager, QSR Darlington £35k + bonus

This company is a prominent operator in the management of quick-service restaurants and retail outlets, primarily working with well-known global and regional brands. Specializing in franchising, they manage a variety of food and beverage outlets, particularly in the fast-food and casual dining industries. They are known for their expertise in running busy locations, ensuring consistent service quality, and upholding brand standards across all their operations.

This global fast-food brand is one of the most recognized names in the industry. Originating in the United States, it has since expanded to thousands of locations worldwide, making it one of the largest fast-food chains globally.

Key Responsibilities of the General Manager

• Lead, motivate, and develop a team to deliver exceptional customer service and achieve operational excellence.
• Ensure the restaurant operates efficiently and profitably, meeting or exceeding sales and profitability targets.
• Maintain the highest standards of food quality, safety, and cleanliness.
• Manage inventory, ordering, and cost control to optimize efficiency and reduce waste.
• Oversee staff scheduling, training, and development to ensure a well-prepared and engaged team.
• Implement and enforce company policies, procedures, and standards to ensure compliance and consistency.
• Analyse performance data and develop action plans to drive continuous improvement.
• Handle customer inquiries and resolve any issues to maintain a high level of customer satisfaction.
• Promote a positive and inclusive work environment that reflects the brand's values and culture.

The Right General Manager

• Proven experience as a General Manager or similar role in the fast-food or quick-service restaurant industry.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent organizational, problem-solving, and decision-making skills.
• Ability to work in a fast-paced environment and handle the challenges of a high-volume restaurant.
• Strong financial acumen with experience in budgeting, forecasting, and P&L management.
• Commitment to delivering high-quality food and outstanding customer service.
• Knowledge of food safety and hygiene regulations.
• Flexibility to work various shifts, including weekends and holidays.