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Are you currently an Area Manager located in the South East Region looking for an exciting new opportunity to join a market leading brand?
Our client is seeking an experienced Area Manager, ideally from a Trade Merchanting or construction background, who will be responsible for executing our clients brand and regional strategy across a portfolio of branches, driving revenue growth, profit improvement, good stock management, and compliance with SHEQ and operational policy, process and procedure.
You may be asked to cover holidays, sickness and other operational needs across the region.
*Please note that this role requires extensive travel.*
Reporting to the Regional Manager (RM), you will be expected to support the management team to ensure policy, procedures and processes are adhered to. During periods where cover isnt required you will help branch teams to deliver their branch improvement plans.
Key Accountabilities:
General:
oEnsure each branch has an active rolling improvement plan. Support and lead branch teams in delivering their actions in a timely manner. Improvement plan to cover sales, margin, pricing, operations, stock, and safety.
oDrive Daily / Weekly / Monthly conversations with branches around actions and exceptions arising from IQ control desk, e.g. Price Compliance and Achievement, Credit activity, Stock Actions, Customer Data.
oProvide operational cover for branches across the region.
oEnsure that banking is completed daily and all cash is secure at close of business each day. Banking to be deposited as per company procedures.
People:
oInduct BMs and monitor their eLearning.
oSupport training of IQ, product knowledge, and sales processes. Maintain a high personal knowledge of IQ.
oCoach and develop trade counter team members to positively engage with customers to deliver an exceptional customer experience.
oSet performance standards for branch teams and monitor progress against them.
Sales:
oEnsure branch-responsible sales actions are actioned, e.g. enquiry and quote follow-up, lapsed account follow-up, account opening, outbound prospecting
oSupport Field / Inside sales teams in prospecting for new business, follow up with existing customers, resolving ongoing issues and helping clear aged debt.
oWork with and within branches to identify cross and up-sell opportunities, and margin improvement opportunities.
oSupport team members to practice new techniques to increase sales and gross profit.
oMonitor GP and pricing, drive improvements.
oEnsure showroom area is to the best possible standard for that branch, and that all POS and literature is up to date.
oEnsure all product categories are well represented within branches.
Operations:
oMonitor master data. Ensure maintained to right standard.
oMonitor stock levels across branches and balance stock levels to achieve availability without creating an aged stock issue.
oOversee regional supplier orders for redistribution to branches.
oMonitor logistics & deliveries across region. Optimise & balance workload.
oEnsure branch compliance with:
oAll SOPs
oHR policy and procedure (incl absence management and disciplinaries)
oGeneral housekeeping & documentation standards
oPIs.
Key Interfaces:
oRegional Manager
oBranch Managers and teams
oKAMs / BDMs / Inside Sales
oCredit control (various across banners)
oAccounts payable and receivable
oFinance Managers (various)
oSwish/Kestrel
Desirables Skills, Qualifications and Experience Required:
oEffective communication and organisational skills.
oSelf-motivated and driven, with a good understanding of customer service requirements.
oPC literate and able to understand and operate the company sales platforms, IT systems and other company systems.
oProven career development within trade merchanting leading others to deliver high levels of performance.
oSales experience within the building envelope arena, with a track record of winning new business and retaining customers.
oKnowledge and experience within the cellular and building plastics industry, fenestration sector or construction trade counter environment desirable.
Personal Attributes:
oLeadership strong, consistent, clear, inspire others, integrity, ability to drive through change
oEmpowering Others Delegation of trust, correct controls, feedback, communicate accountability and responsibility
oAction orientated Able to deal with problems in appropriate time frames
oDriven by results Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
oEffective communication Clear concise written and spoken, ability at all levels, customer, supplier and internal
oStrategic agility recognition of a changing need and speed of response, rapid reaction to challenges
oHigh Standards demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
oIntegrity and trust demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role
oPeople management demonstrating commitment to working and engaging constructively with internal and external stakeholders
