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- Delivering exceptional customer service and implementing new ideas.
- Taking ownership of complaints and providing a satisfactory resolution.
- Building and maintaining great relationships with internal stakeholders and customers.
- Leading a team of customer service representatives ensuring achievement KPI’s and consistent sharing best.
- Identifying opportunities and implementing solutions to continually improve the customer experience.
- Building positive relationships with internal teams to help improve the overall customer experience.
- Build effective long term relationships with customers by demonstrating expertise and commitment.
- Create the right customer service culture and environment by motivating and continually developing the team to maximise service performance.
- Excellent people leadership & development skills.
- Proven experience with managing a customer service team.
- Has strong decisions making skills in challenging circumstances.
- Can identify opportunities to improve tools, skills, systems and processes.
- Financially aware and can work with budgets.
- Excellent time management and prioritisation skills.
- Leads by example and is a Role Model for the business.
- Demonstrates resilience, positivity and leadership qualities.
- Good knowledge of Microsoft Office suite and CRMs experience.
