Customer Service Coordinator

Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford, Kent. We are recruiting for experienced and forward thinking Customer Service Coordinator. This is full-time and permanent position and working for very well established company. Very interesting and varied role with a scope for progression.

This position plays an integral role in meeting and exceeding our customers' expectations, by ensuring a positive customer experience is achieved through all touch-points with the organisation. The Customer Service Coordinator is accountable for enhancing customer relations, increasing customer loyalty and in turn increasing our commercial growth.

Responsibilities & Duties

• Support customers' enquiries through multiple communication channels including phone, email, and chat.
• Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
• Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)
• Enter and process orders including calculating transit time and freight.
• Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)
• Maintain accurate customer database and information on profiles.
• Responsible for customer quotations for new business & follow-up on open quotes.
• Maintain price lists and send them to customers when requested.
• Understanding of company's product portfolio and service offerings

Experience:

• Proficiency in Microsoft Office Suite - Word, Excel, Outlook
• Minimum of 1-2 years of experience in an administrative customer service role.
• Familiarity with customer service order processing ERP system (Oracle desirable)
• Customer complaints handling process
• Ability to work independently and as part of a large team
• Fluent English - written and verbal
• Professional phone and email etiquette
• Ability to operate effectively in a fast-paced dynamic environment
• Works well under pressure, while multitasking
• Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently
• Ability to listen actively and respond effectively to customer queries.

If interested please apply directly or call Tom Kurczab at Premier Recruitment Group.