IT Systems Specialist

Premier Recruitment Group is working on behalf of prestigious client who is looking for IT Systems Specialist in Dartford. This is full time and permanent position with a view of going permanent.

Position DescriptionIT Systems Specialist is responsible for the coordination and support for IT related issues for the company. The areas of support include but are not limited to: level 1 and level 2 service desk calls/activities, especially in the areas of desktop/laptop computers, network infrastructure, office automation applications, and end-user assistance for all assigned applications/processes supported by our client. This position requires a high level of customer service and the ability to resolve problems in a logical, timely and efficient manner.

The Service Desk team are the first point of contact for the business. You will be responsible for initial troubleshooting and documenting findings in a logical and thorough manner. Making sure all company's IT policies are strictly adhered to and information/issues are shared or escalated within the IT Team when necessary.

Education Requirements

• Good level of secondary education
• Recognised industry certification(s)

Primary Position Responsibilities

• Provides overall support for IT related issues during normal business hours (8am to 4pm or 9am-5pm).
• Installation and maintenance of personal computers, printers, and mobile devices support including iPhone.
• Observe the confidentiality of any data or text encountered while dealing with support problems.
• General understanding of the configuration and management of the client network and Windows Server infrastructure.
• Assist users in making more effective use of desktop systems and mobile devices while investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation.
• Maintains individual technical expertise in the rapidly changing technology.
• Performs special projects as deemed necessary by the IT team.
• Look for innovative ideas / areas to help the Service Desk team become more efficient
• Create and follow change control processes as required
• Update internal Knowledge Base system
• Work closely with all parts of the IT Team making sure to follow defined policy and procedure.

Position Requirements

• Understanding of Windows Desktop Operating Systems (Windows 10 )
• Understanding of Microsoft Office Suite
• Understanding of Office 365 for email and Teams.
• Understanding of Desktop/Laptop computer hardware.
• Basic understanding of Networking technologies
• Strong Oral and Written communications skills
• Strong technical acumen to quickly ascertain new technologies and techniques.
• Ability to communicate effectively dealing with internal and external customers and vendors.
• Ability to be in the office out of standard hours if required
• Ability to travel to remote offices if required
• Must be flexible to work over the 7.5 hour days when required.

If you have, or know someone who has, the right skills, knowledge, and abilities for this position and would like to know more, or be considered for this position, please kindly apply directly or contact Tom Kurczab at Premier Recruitment Group