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Job Title: IT Support Technician Location: DartfordSalary: £25,000 - £35,000 per annumCompany: Well-Known Managed Service Provider (MSP)
About the Role:Allegiance Technology, a well-established and respected Managed Service Provider (MSP), is seeking a skilled and proactive IT Support Engineer to join our growing team in Dartford. In this role, you'll be part of a dynamic and friendly IT support team, providing technical assistance to clients, resolving escalated issues, and ensuring the smooth operation of IT infrastructure. If you are a passionate problem-solver with strong technical skills and a drive to deliver excellent customer service, this could be the perfect role for you!
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote tools.
- Troubleshoot and resolve complex technical issues, escalating when required.
- Manage and resolve incidents, service requests, and technical problems efficiently and within SLA.
- Support client infrastructure, including servers, networking, and cloud-based solutions (Microsoft 365, Azure, etc.).
- Perform regular maintenance tasks, updates, and patching of systems.
- Document technical processes, resolutions, and FAQs for internal knowledge sharing.
- Liaise with vendors and third-party providers for escalations and issue resolution.
- Ensure high levels of customer satisfaction and assist in improving support processes.
If you're looking to take your career to the next level with a leading MSP and thrive in a supportive, forward-thinking team, we'd love to hear from you!
Please apply with your CV if you are looking to take the next step in your career!
