Transport Administrator

Contract: Permanent

Hours: Monday Friday 0800 - 1700

Location: Dartford

Why work for DACHSER?

Were a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.

Pension Contribution

27 Days Holiday

Employee Assistance Programme

Discount Platform

Life Assurance Benefit

Cycle To Work Scheme

Purpose Of The Role:

Administrative processing of all forwarding tasks in short-distance traffic

Key Responsibilities:

Acceptance of incoming data

Notification of incoming shipments for private and commercial recipients

Dispatching of drivers of local traffic (in the morning and in the evening)

Receiving and recording collection orders Notification of shipments in customer portals

Administration of penkeys

Driver debrief on their return

Control over quality of information recorded on debrief / coding accuracy

Advising of all delivery and collection discrepancies ensuring the service documentation is sent to the appropriate dept/owner

Correct stop allocation / haulier billing

Manage telephone calls from drivers and resolve any queries on route

Active tracking of Drivers

Manage / allocate collections to SD drivers

Responsibility on shift for inbound Electronic Data Interchange (EDI) takeover as well as other data which presents itself during the shift

Responsibility for entering SD proofs of delivery into TMS / Domino system , particularly special deliveries.

SD administration and prompt resolution of transport related service queries throughout the shift, with regards to other colleagues, departments & customers (emails and phone calls)

To correctly administer, quote and arrange cost effective solutions for special deliveries including Channel Islands

Using product control, stock count and remaining order lists to manage problem and undespatched consignments Assisting L reports (Active Reporting)

To administer the daily tours and drivers folders whilst also monitoring the data quality for the tours

Process cartage notes, despatch (incl. specials / 2nd tours) and chase SD proof of deliveries as per the Dachser Network Manual requirements

Cartage note archive

Takeover of LD standard tours & monitoring of LD despatch

Unloading report administration (incl. closing)

Closing of SD/LD tours including day end routine

Penkey / PDA administration & maintenance

Takeover & print SD standard tours for next day

Manage, collect & process unprocessed cartage note positions

Deal with inbound / import drivers

Bookings management.

Help cover holidays on the team and different shifts.

Skills & Experience:

Excellent communication skills with the ability to communicate verbally and in writing Ability to talk in a way the customer understands

Influence and impact people across all levels in the Organisation

Ability to listen to others and understand the situation from their perspective

Excellent problem solving and analysis skills

Demonstrate a thorough understanding of the logistics sector

Attention to detail and high levels of accuracy

Skilled in adapting their style and language to suit the customer, department or level that they are dealing with

A highly customer service orientation with an understanding of what good looks like and a passion for delivering quality

Highly adaptable

Ability to deal with customer problems efficiently and professionally

Ability to take responsibility to resolve issues

Ability to build close professional relationships with customers without getting personally involved Ability to work on own initiative and adapt working day around the issues that need to be involved Ability to balance the reactive aspects of the role with the proactive elements required to develop revenue and build customer relationships