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Contract: Permanent
Hours: Monday Friday 0800 - 1700
Location: Dartford
Why work for DACHSER?
Were a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.
Pension Contribution
27 Days Holiday
Employee Assistance Programme
Discount Platform
Life Assurance Benefit
Cycle To Work Scheme
Purpose Of The Role:
Administrative processing of all forwarding tasks in short-distance traffic
Key Responsibilities:
Acceptance of incoming data
Notification of incoming shipments for private and commercial recipients
Dispatching of drivers of local traffic (in the morning and in the evening)
Receiving and recording collection orders Notification of shipments in customer portals
Administration of penkeys
Driver debrief on their return
Control over quality of information recorded on debrief / coding accuracy
Advising of all delivery and collection discrepancies ensuring the service documentation is sent to the appropriate dept/owner
Correct stop allocation / haulier billing
Manage telephone calls from drivers and resolve any queries on route
Active tracking of Drivers
Manage / allocate collections to SD drivers
Responsibility on shift for inbound Electronic Data Interchange (EDI) takeover as well as other data which presents itself during the shift
Responsibility for entering SD proofs of delivery into TMS / Domino system , particularly special deliveries.
SD administration and prompt resolution of transport related service queries throughout the shift, with regards to other colleagues, departments & customers (emails and phone calls)
To correctly administer, quote and arrange cost effective solutions for special deliveries including Channel Islands
Using product control, stock count and remaining order lists to manage problem and undespatched consignments Assisting L reports (Active Reporting)
To administer the daily tours and drivers folders whilst also monitoring the data quality for the tours
Process cartage notes, despatch (incl. specials / 2nd tours) and chase SD proof of deliveries as per the Dachser Network Manual requirements
Cartage note archive
Takeover of LD standard tours & monitoring of LD despatch
Unloading report administration (incl. closing)
Closing of SD/LD tours including day end routine
Penkey / PDA administration & maintenance
Takeover & print SD standard tours for next day
Manage, collect & process unprocessed cartage note positions
Deal with inbound / import drivers
Bookings management.
Help cover holidays on the team and different shifts.
Skills & Experience:
Excellent communication skills with the ability to communicate verbally and in writing Ability to talk in a way the customer understands
Influence and impact people across all levels in the Organisation
Ability to listen to others and understand the situation from their perspective
Excellent problem solving and analysis skills
Demonstrate a thorough understanding of the logistics sector
Attention to detail and high levels of accuracy
Skilled in adapting their style and language to suit the customer, department or level that they are dealing with
A highly customer service orientation with an understanding of what good looks like and a passion for delivering quality
Highly adaptable
Ability to deal with customer problems efficiently and professionally
Ability to take responsibility to resolve issues
Ability to build close professional relationships with customers without getting personally involved Ability to work on own initiative and adapt working day around the issues that need to be involved Ability to balance the reactive aspects of the role with the proactive elements required to develop revenue and build customer relationships
