- Looking after new projects
- Processing of customer orders and providing delivery confirmations in an efficient and timely manner.
- Work with Supply Planners to expedite purchase orders to ensure timely delivery of goods to meet customer needs.
- Work with the Buying team to ensure stock meets ISIR certification to achieve customer’s quality standards.
- Cancellation and reduction of customer orders to avoid customer surplus/overstock.
- Creation of ASN (Advanced Shipping Notifications) in excel template format for customer consignments.
- First point of contact for all queries linked to customer services.
- Help support
- Work proactively to understand root cause of supply issues and collaborate with Supply Planning Manager to continuously.
- Creation and management of shipment paperwork, liaising with 3rd party logistics for collections/deliveries according to customer schedules.
- Rectifying of any invoice issues by provision of credit note.
- Experience in customer order administration, and senior admin
- The ability to plan and organise effectively.
- Good analytical and problem solving skills
- A methodical and structured approach to work.
- IT competence including Microsoft Office applications
- Be a very good excel user