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Overall Purpose:
As a Quality Manager, you will play a pivotal role in ensuring the integration of quality standards across all operational processes to consistently deliver high-quality products and services. Collaborating with the leadership team, you will align operational activities with the organisation’s quality objectives, implement effective quality management systems, and drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
Principal Responsibilities:
- Collaborate with operations teams to integrate quality principles into daily activities and decision-making.
- Ensure production processes consistently meet regulatory, safety, and organisational quality standards.
- Partner with cross-functional teams to identify, address, and resolve quality-related issues impacting operations.
- Lead and develop the quality team, fostering a culture of excellence, accountability, and continuous improvement.
- Drive and monitor KPIs within the quality team and department to achieve and sustain high performance.
- Work closely with operations teams to manage and deliver successful customer site installations and tooling verifications.
- Oversee and maintain the company’s Quality Management System (QMS) to align with regulatory and organisational standards.
- Ensure the consistent delivery of products that meet customer specifications and exceed expectations.
- Champion a proactive “right-first-time” approach to quality across the organisation, driving adherence at all levels.
- Manage internal and external audits, ensuring minimal non-conformance and swift resolution of audit findings.
Key Skills, Knowledge, and Experience:
- Essential Experience:
- 3–5 years of experience in operational quality management or a related role.
- Proven track record of improving operational performance and achieving quality metrics.
- In-depth knowledge of QMS frameworks and their practical application.
- Proficiency in quality tools such as Failure Mode and Effects Analysis (FMEA) and root cause analysis.
- Leadership:
- Strong leadership and team-building capabilities with a history of developing high-performing teams.
- Technical & Analytical Skills:
- Exceptional problem-solving abilities and analytical thinking.
- Detail-oriented with the ability to focus on strategic outcomes.
- Communication & Collaboration:
- Effective communicator with the ability to collaborate at all organisational levels.
Key Competencies:
- Strong management and leadership skills.
- Systems and process-driven mindset.
- Highly motivated and results-driven with a “can-do” attitude.
- Customer-focused approach with a commitment to exceeding expectations.
- Analytical thinker with strong numerical skills.
- Excellent teamwork and collaboration abilities.
