IT Account Manager

This is a great opportunity to join a long established and growing business, where you will have the opportunity to develop a career whilst also sharing in the company success.

This role may suit an existing IT Support Engineer, looking to develop their skills in a commercial role, or an existing account manager within a technical field, or a recent IT graduate looking to develop a worthwhile career. Salary will be dependent on experience and will allow genuine opportunities to develop a long and growing career and dramatically increase earning potential as you grow.

They are seeking an Internal Account Manager to join the Project/Sales team undertaking the following duties:-

Job Summary: The Internal Account Manager will be responsiblefor managing and nurturing relationships with existing clients,ensuring their needs are met, and identifying opportunities for growth. This role requires excellent communication skills, a proactive approach, and the ability to work collaboratively with various departments.

Key Responsibilities:

·Client Relationship Management: Maintain and strengthen relationships with existing clients, acting as their primary point of contact.

·Account Growth: Identify opportunities to upsell and cross-sell products and services to existing clients.

·ProblemSolving:Address client enquiries and issues promptly, ensuring high levels of customer satisfaction.

·Collaboration:Work closely withs ales, marketing, and product teams to ensure client needs are met and to develop tailored solutions.

·Reporting: Prepare regular reports on account status, client feedback, and opportunities for improvement.

·MarketAnalysis: Stay updated on industry trends and competitor activities to provide valuable insights to clients.

Qualifications:

·Education:An interest or qualifications in IT/Technical subjects.

·Skills:Excellent communication and interpersonal skills, strong analytical abilities, and proficiency in CRM software and Office packages such as Excel.

·Attributes:Proactive, detail-oriented, and able to work independently aswell as part of a team.

Benefits:

·22days holiday + Banks Holidays (holidays increase 1 day per year up to 31days)

·Birthday day off

·NHS Top up Cash plan

·Death in service insurance

·Salary sacrifice pension scheme

·Opportunity to earn Bonus/Commission after qualifying period.

This is a great opportunity to join a long established and growing business, where you will have the opportunity to develop a career whilst also sharing in the company success.